Money Worries? We Can Help!

Feeling the pinch financially? Browse our support page for the latest help and advice.

Feeling The Pinch? Marsh Finance Is Here For You✨

The rising cost of living is impacting everyone. We recognise that financial challenges are unique, and we're dedicated to supporting you through this tough time.

This page covers the support that we can provide if you're struggling. Don't face this alone. Let's work together to find a way forward. 

Reach Out For Support →

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Easing The Burden: How Marsh Finance Can Support You ❤️

Dealing with rising costs? We totally get it. Let's chat about how we can support you in managing your car finance agreement during this challenging time.

Much Needed Breathing Space

Take a step back. We can provide you the time you need to think things through.

Short Term Help

Life happens. If you're struggling, we can offer reduced payment arrangements, giving you immediate financial ease.

Going Through A Rough Patch?

Our agents are trained in spotting signs of vulnerability and providing the necessary support.

Regular Engagement

We will be in regular contact during your support period to ensure you never feel alone in your challenges.

The Step Change logo against a white blur background.

Marsh Finance x Step Change 🤝

Financial Support When You Need It Most

Marsh Finance is here for you, even during tough times. If managing your car finance alongside other debts feels overwhelming, you're not alone.

We've partnered with StepChange, the UK's leading debt charity, offering free, confidential debt advice.

StepChange Can Help You:

✅Manage your finances and debts effectively.
✅Explore solutions like debt management plans.
✅Get free support online, by phone, or email.

Visit StepChange or call (0800 138 1111) for confidential help.

 Learn More →

A car salesman shows a tablet device to a woman sat in a white car in a showroom setting.

Could You Save Money By Refinancing?💰

Reduce Your Monthly Burden: Refinance Your Car Loan

Feeling the squeeze on your car payment? Refinancing your loan can be a smart way to free up some cash each month. Here's how:

✅Lower Interest Rates: You may secure a lower interest rate through refinancing, potentially leading to significant monthly savings – extra cash that can help during these challenging times.

✅Flexible Payment Options: Consider extending your loan term if your current payment feels overwhelming. This creates a smaller monthly bite in the short term, although it might increase total interest paid over time.

Refinancing can empower you to manage your car finance and gain some financial breathing room. Explore refinancing to see if it's the right solution for you!

Tips & Tools To Save Money📈

Explore expert tips and practical guides to navigate the cost-of-living crisis.

Reach Out For Support👇

The cost-of-living crisis can impact everyone. Life throws curveballs sometimes, and finances are no exception. We understand that our customers may face unexpected difficulties. That's where Marsh Finance steps in to help.

Don't hesitate to reach out. We're here to listen, understand, and find a solution that works for you.

Frequently Asked Questions

What is the cost-of-living crisis?

Things are costing more these days! This is what people mean by the "cost-of-living crisis." It started around 2021 and affects everyone in the country.

 

You'll have noticed that groceries, clothes, and other day-to-day costs have gone up a lot. The same goes for bills like electricity and heating. This makes it harder for people to afford everything they need, leaving less money left over for other things.

How can I contact your support team for assistance?

Don't struggle alone. We're here to help! You can contact our customer support team either by email at collections@marshfinance.co.uk or by phone at 01706 648882.  

Are there specific requirements to be eligible for refinancing?

The most important thing you can ensure is that you can afford the car finance agreement on offer. When you choose to refinance, you are committing to a fresh agreement, and although the terms may seem enticing you must ensure the terms are affordable in the long run 

How can I make financial decisions to control my expenses?

Want to take charge of your finances? Here are some tips!

 

Knowledge is power:

 

  • Budgeting: Creating a budget is crucial to understanding where your money goes. Track your income and expenses to identify areas where you can cut back. Many budgeting apps and online tools can help you get started.
  • Financial resources: There's a wealth of information available online and at your local library. Look for reputable websites offering financial advice and tips.

Need personalised guidance?

 

  • Contact our team: If you have specific questions or want to discuss your situation in more detail, feel free to contact our friendly customer service team by clicking here. 

Struggling with debt?

 

  • StepChange: We understand that sometimes debt can become overwhelming. If you need professional help managing debt, we recommend contacting StepChange, a free debt charity. They offer confidential advice and support to get you back on track.
Are there any fees associated with seeking assistance or refinancing?

Considering refinancing or ending your car finance agreement? Here's what you need to know about fees:

 

  • Marsh Finance Early Settlement Fee: There is a one-time £10 fee if you choose to end your existing car finance agreement with us early (settlement).

  • Refinancing Fees: If you're considering refinancing your car finance through another lender, fees may vary. These could include settlement fees from your current lender and processing fees from the new lender.

  • Do your research: It's important to compare any potential fees associated with refinancing against the potential benefits like lower interest rates.

Can I get assistance if I have credit agreements with another lender?

Yes, we can potentially help! If you're considering financing a new car with Marsh Finance, we may be able to:

 

  • Pay off your existing loan: In some cases, we can include the remaining balance of your existing loan in your new Marsh Finance agreement. This simplifies the process and allows you to manage just one car finance agreement.

Benefits of refinancing with Marsh Finance:

 

  • Potentially lower interest rate: Depending on your creditworthiness and current loan terms, refinancing with Marsh Finance could offer a lower interest rate, saving you money in the long run.
  •  

Here's how to get started:

 

  • Apply for pre-approval: Our quick and easy online application allows you to see if you pre-qualify for financing without affecting your credit score (soft search).
  • Discuss your options: Once pre-approved, a Marsh Finance representative can discuss your existing loan and explore if refinancing with us could be beneficial.
How can Marsh Finance help me during the cost-of-living crisis?

Marsh Finance offers tailored support to suit every customer perfectly. We can offer the following support to customers struggling financially: 

 

Breathing space: We can provide you the time you need to think things through. 

 

Reduced payment arrangements: We can offer reduced payments for a certain period of time, giving you immediate financial ease. 

 

Regular engagement: don’t worry about the prospect of fighting your finances alone. We will be in regular contact during your support period to ensure you never feel alone in your challenges.

Can refinancing help me save money during the cost-of-living crisis?

Refinancing can be a good option if you are struggling to keep up with payments. By refinancing, you can change your agreement to cheaper monthly payments, either by downgrading your vehicle or extending your loan period to ensure you make full repayment. If you are ready to explore your options, click here.

How long does the refinancing process typically take?

If you apply for refinancing, you will find out if you’re pre-approved on the same day without impacting your credit score. Marsh Finance prides itself on a quick and easy application journey, so apply today and you’ll be on the road in no time. 

What documents do I need to provide for refinancing?

When refinancing, you will need to provide all the documents you would provide for an application: 

 

  • Proof of identity 
  • Proof of address 
  • Proof of income 
  • Credit report 
  • Vehicle information 
  • Possible information on your outstanding agreement 
  • Chance for alternative documents depending on the lender in question 
What happens if I miss a car finance payment due to financial difficulty?

We understand that missing payments can happen. It's crucial to contact Marsh Finance as soon as possible. We can discuss solutions and potentially adjust your payment plan to make it more manageable.

Can I defer my car finance payments during financial hardship?

While we can't guarantee deferment, Marsh Finance may be able to offer temporary payment adjustments or solutions based on your specific situation. Please contact us to discuss your options.

What are my options if I can't afford my car finance payments anymore?

If you're struggling to afford your current payments, Marsh Finance can explore various solutions. This may involve discussing options like downgrading your vehicle or selling it. We recommend contacting us as soon as possible to discuss the best course of action for your situation.

Will my credit score be impacted if I contact Marsh Finance about financial difficulty?

Contacting Marsh Finance about financial hardship typically doesn't directly impact your credit score. However, missing payments or defaulting on your loan will negatively affect your credit score.

 

Open communication with Marsh Finance allows us to potentially find solutions that avoid missed payments.

Can I return my car if I'm struggling financially?

Depending on your specific car finance agreement, there may be options for voluntary termination. However, early termination usually involves fees. Marsh Finance can explain your options and potential consequences in detail. We recommend exploring solutions like refinancing or payment adjustments before considering returning your car.

I recently lost my job. What happens to my car finance payments?

We understand job loss can be financially stressful. Contact Marsh Finance immediately. We can discuss options like reviewing your repayment plan, exploring temporary payment adjustments, or potentially refinancing with a lower interest rate to ease the burden.

I have a serious health condition and can't work. What can I do about my car finance?

Marsh Finance offers compassionate support during challenging times. Please contact us as soon as possible. Depending on your situation, we might be able to offer temporary payment adjustments or explore solutions like extending your loan term to make payments more manageable.

A family member recently passed away. What happens to their car finance agreement if they were the borrower?

Marsh Finance offers condolences during this difficult time. Please contact us directly to discuss the specific circumstances of the agreement. We'll guide you through the necessary steps and available options.